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Shipping & Returns

Mainland Spain

Our prices include VAT and transport. Delivery in less than 72 hours.

 

Other destinations.

Information pedidos@aceitesacanto.com

AceitesAcanto.com tells you about the status of your order, you will receive more than one email with all the details of your order you have made to our online store. If you make payment via bank transfer to our account, please send an email with attachment of the transfer receipt for it must scan or take a photo proof. Once we receive your email with proof of income, immediately proceed to send your order.

Incidents and Returns.

To ensure the normal course of the devolution process in case of an incident, please read the following instructions:

Make sure you send us the product in the original packaging and all accessories.

Inside the box has deposited a copy of the invoice and printed petition signed by you for returning merchandise.

If you place an order at our online store www.aceitesacanto.com and if that does not have electronic billing, please contact pedidos@aceitesacanto.com

The electronic invoice always be found in your user account www.aceitesacanto.com to enter this section Login at the top of the web page, enter your login email and password, on the left side you have a panel with all the information on their orders.

Are excluded from the right of return OIL BOXES in which at least one bottle has been opened and does not have its original packaging.

Means cases of oil in which at least one bottle has been opened: oil bottles without its packaging in its "original condition or missing a bottle."

The refund request must be printed, signed by you, must be attached along with the return of the goods. You can proceed to send the merchandise.

Misdelivery

If received in error items not requested, please contact us:

Email: pedidos@aceitesacanto.com

Our department will contact you faster to manage your case and send the right items to receive your return or make a refund on your invoice discounting the added expenses as postage costs.

Please send the request must return signed by you, to manage your case faster